Help and support

StreamClipping AI is a service of StreamClipping SAS (France). Here is how to reach us and where to find help, on the website and in the app, on Android or iPhone.

Email us

Email us at the address below, from your account's email address (or mention it), and describe what is happening. A member of the team replies by email.

fondateur@streamclipping.ai

StreamClipping SAS, 5 rue des Wallons, 75013 Paris, France

If your account uses “Continue with Apple” with a hidden address, mention that address (it ends in @privaterelay.appleid.com): it is the one your account knows.

Help in the app and on the website

In the app, on Android or iPhone: the “Me” tab, then “Help”. Zeus, the AI support assistant, answers right away and hands over to the team when needed.
On the website app.streamclipping.ai, once signed in: the support chat, with the same assistant.

Is a service down? The status of our services is shown live on this page: service status

Subscription bought in the app

Deleting your StreamClipping account does not cancel a subscription bought on the App Store or Google Play: cancel it first, where you bought it.

On iPhone (App Store): Apple bills the subscription. Manage or cancel it in your Apple account settings (iPhone Settings app, your name, then Subscriptions) or on this page: apps.apple.com/account/subscriptions
On Android (Google Play): Google bills the subscription. Manage or cancel it in Google Play (Play Store app, your profile, Payments and subscriptions, then Subscriptions) or on this page: play.google.com/store/account/subscriptions

Refunds for App Store purchases are requested from Apple: reportaproblem.apple.com

Delete your account

In the app, on Android or iPhone: the “Me” tab, then “Delete my account” at the very bottom.
On the website: Settings, then Profile, then “Delete my account” at the bottom of the page.

What is erased, what is kept and for how long: deleting my data

Your personal data

What we collect, why and for how long: privacy policy